Below FAQ are some common concerns of our clients before purchasing the theme. If you have other questions, please just send it to
info@fruhdi.com
Generally,we can process the orders within 1 -2 working days. After that we will arrange the shipment for you immediately.
Shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification in 7 days. This email will contain a tracking number.
You can use the following links to track your order:
Track your order here.
Please contact us within 1 month of shipment if the package does not arrive in time.
The average arrival time is 10-15 working days.
An order can,however,take anywhere between 7-29 working days,but is mainly dependent on your location.
Please allow an extra 10 days during the busy Christmas period. We appreciate your patience.
More details please refer to our Shipping Policy.
If your order takes longer than 30 days to arrive during the non-peak season,please contact us and we will resolve the issue for you.
Click the profile icon in the store's navigation,or go to the refund policy and click here: Return Requests and then request a return.
1.Log in to your account:In the Email field,enter your email address,and then click Continue.
In your email account,open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store,and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item,then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved and requires shipping,then you receive an email with shipping instructions. After the product is returned,you will receive a refund.
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you will receive a refund.
Or you can send us an email directly to info@fruhdi.com to notify us that you'd like a refund and then we will handle it within 2 working days. More details please refer to our Return & Refund Policy.
Generally, after placing an order, the system will automatically recognize and process the order.
If you need to change/cancel the order, please contact the official service email info@fruhdi.com as soon as possible.